Train1

TOC for Education Certification, Level 1-100

TACT

(Thinking And Communication Tools)

12 Hours of TOCfE Instruction

Prerequisite: None

General Objective: Provide an introductory level of 3 TOC tools to enhance learners:

Internal communication
External communication
Problem solving and decision making skills

Specific Learning Objectives:

Establish criteria of an effective method to resolve conflicts and make good decisions
Define a conflict, action or decision through two points of view in a simple, fair and non-provocative way (without blame)
Differentiate between the concepts of wants and needs in a conflict and decision
Identify underlying assumptions/inferences between wants and needs in a conflict or dilemma
Intuitively identify break-through solutions, actions and decisions that do not compromise needs (win-win)
Apply the concepts of the CLOUD to the development of empathy
Identify the positive effects of an idea or action
Predict potential negative effects of an idea or action
Identify cause and effect relationships between ideas or actions and resulting outcomes
Identify and evaluate the assumptions that explain the connections between ideas or actions and resulting outcomes
Create new solutions that can prevent negative consequences of an idea or action
Clearly state a goal as an Ambitious Target
Predict obstacles that prevent the attainment of Ambitious Targets and create feasible strategic plans to overcome them

Qualification: Upon completion of required hours of instruction and examples of all three tools, participants will receive a certificate stating they have successfully completed TACT training.